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All orders must be picked up on time. If you are more than 30 min late, there will be a $20 fee imposed. Please notify me ahead of time if you are going to be late. Being on time is greatly appreciated.

Under $100:

Orders are not booked until paid in full at booking or 2 weeks in advanced. Cash on delivery is not accepted.

Over $100: 

A $100 deposit is required to book your event at least 3 weeks before the event. You have 5 business days from the payment date to change your mind a receive a full refund. After 5 business days, your $100 deposit is non-refundable. Remainder of payment must be paid at least 2 weeks before the event.

I have the right to fill a customer’s spot due to lack of deposit.

Refunds are available via store credit only.

No other refunds will be provided for any payments made on the order no matter the amount. 

Pick-up:

All pickups will be in Waipio.

Delivery:

Delivery is available at an additional fee depending on location. 

I am not responsible for any damages to your order once it is out of my possession.

Generally, your cake will be packaged in a sealed box to protect cake from rain, dust, or foreign objects.

The best way to transport your cake is in on a flat surface in back of your vehicle. Please prepare back of vehicle in advance by cleaning out any loose objects and vacuuming/shaking out any debris. If not possible, you may transport smaller sized cakes on the floorboard of a car.

A cake should NOT be transported on a vehicle seat.

It is imperative that your vehicle have a working air conditioning. Please run it before pick up until interior of car is cool.

Allowing pets to be in the car during cake transport is highly discouraged.

Upon arrival at event, be sure to set up cake in a cool area away from sunlight.

When ordering with Cosmo Sweets, you are trusting me and giving me the creative freedom needed to bring your vision to life. You may send me photos for inspiration, but I make no claims for exact duplication of work done by other cake decorators/bakers.